Accept an invitation

When a member of an organization invites you to Pixlova, you receive an email titled “Invitation to join Organization name on pixlova”. It states the role you are offered and contains a link to accept the invitation.

The invitation is valid for a limited time. It can only be accepted by the account whose address received it.

Accept the invitationCopy Anchor Link

1. Click the link in the email. The application opens.
2. If you are not signed in, an Invitation page asks you to sign in with the address that received the invitation. Click Sign in.
3. Sign in with that same address, using the code received by email. See Sign in.
   • If you do not have a Pixlova account yet, it is created at this point. You then fill in your name and accept the terms on the Let’s get acquainted page. There is no organization to create: you join the one that invited you.
4. The Join an organization page opens. It reminds you that the invitation only adds the role and scope it states.
5. Click Accept invitation.

You arrive on the Home page of the organization you have just joined.

Role and scopeCopy Anchor Link

The invitation gives you a role (for example Content manager, Operator, Technician or Viewer) and, in some cases, access to some sites only. What you see in the application depends on it: menus, settings tabs and buttons are only shown if your role allows them. To change your role, contact the person who invited you or the organization’s main user. See Organization.

Several organizationsCopy Anchor Link

If you already belong to another organization, accepting the invitation adds the new organization to your account. You switch from one to the other from the account menu (person icon at the top right). See Finding your way around.

The invitation does not workCopy Anchor Link

If the application refuses the invitation, it may be because:

• the invitation has expired: ask the person who invited you to send it again;
• it has already been accepted or withdrawn;
• you are signed in with another address than the one invited: sign out (person icon, then Sign out), then click the link in the email again and sign in with the invited address.